Refund policy

Last updated: September 11, 2026

Returns

We want you to be satisfied with your Olniy purchase.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition and, where applicable, with its original packaging.

To start a return, contact us at:

Please include your order number and the reason for your return. We will provide you with the return instructions and return address.

If your item arrives defective, damaged, or you receive the wrong item, please contact us as soon as possible at contact@olniy.com.

We may ask you to provide photographs or other information showing the issue.

For eligible defective, damaged, or incorrect items, Olniy will cover the reasonable return shipping cost.

If you simply change your mind about your purchase, you may still request a return within the 30-day period.

For these returns, the customer is responsible for the return shipping cost.

The original shipping cost, if any, is not refundable unless the return is due to an error on our part or a defective, damaged, or incorrect item.

Once we receive and inspect your returned item, we will process your refund.

Approved refunds will generally be issued within 5–7 business days after the return has been received and approved.

The refund will be issued to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears on your account.

If you have not received your refund after the applicable processing period, please first check with your bank or payment provider.

If you still have not received it, contact us at:

We do not currently offer direct exchanges.

If you need a different item, please return the original order and place a new order.

If you need to cancel an order, contact us as soon as possible at contact@olniy.com.

Because orders may enter processing quickly, we cannot guarantee that a cancellation request will be possible after processing or shipment has begun.

If an order cannot be cancelled before shipment, you may use our return process once the order has been delivered.